Product Information
How much water does my bottle hold?
How much does my bottle weigh?
What is the size of my bottle?
Where is my bottle made?
What is the liner made of? Does it have BPA?
What drinks can I put in my bottle?
Is my water bottle recyclable?
How should I clean my bottle?
Is the washer in the cap removable?
Ordering & Payment
How is my order processed?
Will I be charged sales tax?
What forms of payment are accepted?
What is your exchange policy?
Shipping
Where is my order?
What if I haven't received my tracking number?
When will my order be shipped?
What is the cost of shipping and handling?
Do you ship to APO and FPO Military addresses?
Product Information
How much water does my bottle hold?
1 liter / 33 fluid ounces
How much does my bottle weigh?
133 grams / 4.7 ounces
What is the size of my bottle?
3.125 inches in diameter by 10.625 inches tall (including cap)
Where is my bottle made?
China
What is the liner made of? Does it have BPA?
The bottle is BPA-free and has a water-based, non-toxic liner.
What drinks can I put in my bottle?
Your bottle can be used for water, carbonated beverages, milk and fruit juice. You can add ice cubes, but do not put your bottle in the freezer or allow the beverage inside to freeze. Your bottle is not intended for hot liquids or for long-term storage of liquids. Do not place your bottle in the microwave and do not freeze your bottle.
Tips:
Carbonated Beverages - avoid excessive shaking and fill no more than 1.5 inches below the lip. Open cap slowly to relieve any pressure in your bottle.Milk or Fruit Juice - drink within 12 hours of filling the bottle. Warmth and oxygen may initiate a fermentation process.
Is my water bottle recyclable?
Yes, your bottle can be recycled.
How should I clean my bottle?
Hand wash only. Do not place your bottle in a dishwasher. Wash your bottle with soap and warm water and store bottle with the cap removed. Do not use hard bristled brushes to clean the interior of your bottle. Wash the bottle, the seal and the cap before using for the first time.
Is the washer in the cap removable?
Yes
Ordering & Payment
How is my order processed?
You will receive an email to confirm your transaction including your order number. Once your order is shipped, you will receive a separate email notification that will include your tracking number. Your order will be entered into the system upon receipt and your credit card will be charged when you place your order. VeriSign Secure Sockets Layer (SSL) technology, is used to encrypt the information you enter and keep it safe.
Will I be charged sales tax?
In accordance with state law, all orders shipped to California will be subject to 9.75% sales tax on the entire order, inclusive of shipping and handling. Orders shipped to outside of California will not be charged sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.
What forms of payment are accepted?
Visa, MasterCard, Discover and American Express are accepted forms of payment. All prices and transactions are in U.S. dollars.
What is your exchange policy?
You may exchange a damaged or defective bottle within 30 days of the order date for a new bottle. Please include a copy of your order confirmation so that we have your order information. Please include a description of the problem you are having with the bottle. Upon receiving your returned bottle, a new bottle will be shipped to you within seven business days. Exchanges without a copy of the order confirmation or description of problem cannot be processed.
COD or hand deliveries of exchanges will not be accepted. We are not responsible for returned bottles that are lost in the mail.
The address for exchanges is:
Team Edward/Team Jacob Bottle
20717 Prairie Street
Chatsworth, CA 91311
Shipping
Where is my order?
Once your order is shipped, you will receive an email notification that includes your tracking number. You may use the tracking number on the carrier's website to determine the status of your order. We will strive to deliver your order as soon as possible however, unless rush delivery is chosen, please allow up to three weeks for delivery of your order within the continental United States. Orders from outside the continental United States may exceed three weeks.
What if I haven't received my tracking number?
When you place an order, you will receive an email to confirm the transaction that will include your order number. This email will not have your tracking number on it. Once your order is shipped, you will receive a separate email notification that will include your tracking number. You will not receive a tracking number until your order is shipped. If you have not received your tracking number, your order may not have shipped yet.
When will my order be shipped?
Most in stock orders will be shipped within one business day of receipt. Orders are processed daily but are not shipped on weekends. We will strive to deliver your order as soon as possible however, unless rush delivery is chosen, please allow up to three weeks for delivery of your order within the continental United States. Orders shipping to outside the continental United States may exceed three weeks. Next day and 2nd day shipping may also be available for orders within the United States. Next day and 2nd day rates will be calculated at time of checkout. Shipping times are calculated from the date your order is shipped, not from the date your order is placed. When your order ships you will receive an email notification that will include your tracking number.
What is the cost of shipping and handling?
The cost of standard shipping and handling within the continental United States is $4.99 per bottle. If you order TWO bottles, the cost of shipping and handling for the 2ND BOTTLE is FREE! If you order more than two bottles, the shipping and handling for one of the bottles in your order is FREE!
The cost of shipping and handling for next day or 2nd day shipping and delivery outside the continental United States is calculated by the website when you place your order. You will always have the opportunity to view the total cost of shipping and handling prior to confirming your order. Regardless of where you are shipping to or the method of shipping you choose, when you order two or more bottles the shipping and handling for one of the bottles in your order is FREE!
Shipments outside of the United States may be subject to customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.
Do you ship to APO and FPO Military addresses?
We do ship to APO and FPO address via U.S. Postal Services (USPS). Please use AE
or AP as the state for APO and FPO addresses.